Sunday, July 12, 2020

Communication Skills and Styles



Communication is the process by which we use symbols, signs, and behaviors to exchange information (O’Hair, 2018).

This week I watched an episode of Property Brothers on HGTV and I watched first with the sound off and then with the sound.

There was a family who went searching for a house with the realtor but watching with the sound off made it hard to understand what the need of the family was. While I watched the episode, the family found a house and then began to tear it down. The lady who I assumed to be the mother started to cry. As I watched I wonder what made her cry. As I wanted to understand her emotions, I continued to watch the show. While watching the show they found a snake in the home they started to do demolition to. The woman then ran out of the room. As the show continued the contractor called the family back and then showed them the work that was done to the house. The woman began to cry again but this time I assumed they were tears of happiness.

As I watched the show again with the sound on, I realized the family was looking for a new home closer to the city. The house that they did demolition to was her grandparents’ house. This house had so many memories that she was emotional to all the changes but excited for new beginnings. As they tore down walls, they found ants, and a snake. The lady immediately ran out of the room after seeing the snake. I was also able to understand the husbands concern with the cost increasing and the contractor was able to but him at ease by finding more cost-efficient solutions. Once they family was able to come into their newly renovated home, they were so excited. The mom cried again but this time they were tears of joy for new beginnings in the family home.

Through this experience I tried really hard to understand body language and facial expressions, but I realized this task was harder than I thought it would be. I also realize I could have paid more attention to the little details to understand what the family was looking for in their new home. Being attentive is especially important in communicating and listening.

References
O'Hair, D., Wiemann, M., Mullin, D. I., & Teven, J. (2018). Real communication: An introduction (4th. ed). New York: Bedford/St. Martin's.

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